Contact information

Effective Date: October 6, 2026

Thank you for visiting Biote. We value our customers and aim to provide a clear and convenient shopping experience. If you have questions regarding our products, orders, shipping, returns, or other store-related matters, please contact our customer support team.

Customer Support

For general questions, order assistance, or website-related inquiries, please contact us by email:

Email: CileneGrasiela133@gmail.com

Order Inquiries

If you are contacting us about an existing order, please include your order number and a brief description of your inquiry.

Providing accurate order information helps us review your request and provide appropriate assistance.

Product Information

If you have questions about product descriptions, available options, pricing, or other information displayed on our website, please contact:

Email: CileneGrasiela133@gmail.com

Please refer to the relevant product page for product-specific information.

Shipping & Delivery

For questions regarding order processing, shipping, delivery, or tracking information, please contact our customer support team.

Email: CileneGrasiela133@gmail.com

When possible, please include your order number so we can assist you more efficiently.

Returns & Refunds

For questions regarding returns, refunds, exchanges, damaged items, or incorrect orders, please contact us at:

Email: CileneGrasiela133@gmail.com

Please include your order number and relevant details. Return and refund requests are handled according to our published Return & Refund Policy.

Response Time

We aim to respond to customer inquiries within 1–2 business days.

Response times may vary during weekends, holidays, or periods of increased inquiry volume.

Website Assistance

If you experience difficulties accessing our website, placing an order, or completing checkout, please contact us by email and provide a brief description of the issue.

Our customer support team will review your inquiry and provide assistance where reasonably possible.